Friday Update, March 25, 2016

An updated from Baptist Health Systems President & CEO Chris Anderson:

Good Friday is the day we commemorate the crucifixion of Jesus Christ and his death at Calvary. As we draw toward the end of Holy Week here at Baptist, it is a wonderful time to reflect on the privileges we enjoy as Christians living in a free society, and especially the honor of working for an organization that not only permits us to celebrate our faith at work, but one that encourages the practice of our faith. I am thankful for our Mission, for our commitment to leading in healthcare and following in faith, and for our Faith Relations and Pastoral Care team that every day support our mission at Baptist. Just in the past few days I have personally witnessed the impact that these men and women can have, in working with our staff, patients and guests, in the lives of others. We all have the opportunity each and every day to impact the lives of the people in our community and I am thankful that we have this important work to do.

I hope everyone is doing well as we continue though a very busy time of year. I continue to be so proud of the work that everyone is doing here. I have the privilege of receiving a large number of compliments for the work performed at Baptist, and always share them with anyone mentioned in the letter or email. Just yesterday I received the following:

“I just wanted to let you know about the quality of service at Baptist. From top to bottom, I received outstanding service. Everyone who was assigned to me was excellent. Service was prompt, informative, friendly and all the other good adjectives used to describe hospital service!”

Since this person mentioned “everyone”, I thought I would share it with them!

This month my Update falls prior to our Board meeting, which will be held next Tuesday. For the last several Board meetings (as well as Finance Committee meetings), the principal focus has been on the pending decision of selecting a new electronic clinical information system. As you are aware, Epic was the overwhelming recommendation from the Search Committee, and our Board of Trustees is working through the analysis to determine if we can move forward. Last month, the Board heard a report from the Committee Chair, Dr. Maria Rappai, and spent considerable time hearing about the search process, the evaluation methodology, and the pros and cons of each system evaluated. At our meeting next week, the Board will look at an in-depth analysis of the costs associated with a new system, which have already been studied by the Board’s Finance Committee. The costs associated with the recommended Epic system are quite significant, and include software, hardware, development costs, training costs, service, and ongoing personnel support. I will continue to keep you up to date as we work through this process.

Also at our Board meeting next week, Lee Ann Foreman will review the results of the Employee Engagement Pulse Survey with the Board. I appreciate everyone’s support of this important process. We had a great response rate and will continue to use the information to improve service at Baptist. We continue to see overall engagement scores rise, which is encouraging and tells us that when we focus on an opportunity, we can be effective in improving. Among our stronger scores are those related to commitment to organizational mission, patient safety and patient care. The survey results also point to new opportunities for continued improvement. Many of those relate to our need to constantly seek opportunities to communicate effectively and using many different tools to do so. Our overall engagement score is now at the 91% nationally!

Most of the remainder of our Board meeting on Tuesday will be the normal reporting out on many different topics. The community hospitals in Leake, Attala and Yazoo are all performing very well and each has a team dedicated to working through a strategic plan to ensure we are working in support of improving patient care processes and ensuring each facility is strong financially. Our community hospitals are collectively beating their budget this year and serving their communities very well. The Board of Regents for the Health Foundation continues to work through their plan to identify additional ways to support patient care at Baptist and has recently approved providing an additional Patient Navigator for Cancer Services. This is just one of several recent gifts by the Foundation but is an extremely important one. The gift is to support the salary and benefits cost of an additional patient navigator for cancer patients, and will greatly enhance our ability to support these patients and their families.

I would like to take the opportunity here to thank Elizabeth Mullins, President of the Medical Foundation, for her 18 years of dedicated service to Baptist. Elizabeth is retiring on April 8th, and is leaving our organization in much better position than when she arrived. She is a true champion for the Mission of Baptist and has led our physician organization through a period of unprecedented (and high-quality) growth. Please join me in thanking Elizabeth for her commitment to Baptist and in wishing for her a wonderful retirement.

In closing, let me share my congratulations to Respiratory Care Services for doing an excellent job with their College of American Pathologists (CAP) Survey for their ABG Lab. This survey took place this week and the Respiratory Care Services team had only one deficiency cited out of over 800 standards – quite an impressive feat! Please join me in congratulating them and thanking them for their commitment to excellent patient care.

Thanks as always for all that each of you do in support of our patients and guests.

I hope everyone has a wonderful weekend and has the opportunity to celebrate the resurrection of Jesus with people you love this Sunday.
Chris

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